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  Guarantee Policyguarantee.jpg

Unlike other competitors, we at Herbal World (Morden) proudly guarantee that we provide the best quality and standard of traditional therapies, the best price for benefit, and the best risk-free refund policy.

Like many existing clients who have benefited from the treatments, you will be very pleased with the effects should you give us sufficient time: the traditional therapies are not magic and need time to show their fantastic value.

In addition, there is no risk in committing to the treatments, because we will happily give you an exchange or refund if you change your mind in 7 days from initial transaction.

If you wish to quit a course of treatments, you are entitled for an exchange to other treatments or refund for the remaining credit. In the case of refund, the treatments already undertaken will be deducted at the full standard price.

Exceptions:

1 Once provided, treatments such as acupuncture, massage, reflexology and ear candling are non-exchangeable and non-refundable.

2 Herbal formulas (e.g. pills) can be exchanged or refunded as long as they are unopened and in the original package and in a sellable conditions. However, herbal remedies in forms of raw herbs and herbal powder are irreversible, thus non-exchangeable and non-refundable once prepared.

Procedure to request a refund:

1 Write to Customer Service by email to herbalworldltd@yahoo.co.uk.

2 Customer service promises a response in 5 working days.

3 You can get the refund at the branches you attended after the approval by the Customer Services.


As a refund request may be due to dissatisfaction to our service, the procedure is designed to assist us to identify the problem and improve our service.